Home 4Ever Community Services Pty Ltd
Effective Date: 5th May 2026
1. Introduction
Home 4Ever Community Services Pty Ltd (“Home 4 Ever”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This policy explains how we collect, use, disclose, and protect your personal information when you use our website (https://www.home4ever.com.au/) or engage our services.
2. What Information We Collect
We may collect personal information including:
• Full name
• Contact details (phone, email, address)
• Date of birth
• Health and care-related information relevant to service delivery
• Emergency contact details
• Funding information (e.g. Home Care Package / Support at Home details)
• Billing and payment information
• Notes and records relating to services provided
• Website enquiry information
• Other information related to your health, safety and wellbeing
3. How We Collect Information
We collect your personal information when:
• You contact us via phone, email, or website
• You submit an enquiry or request services
• You enter into a service agreement with us
• We provide care or support services
• You interact with our website
4. Why We Collect Your Information
We collect and use your personal information to:
• Deliver personalised home care and support services
• Develop and manage care plans
• Communicate with you and your family
• Coordinate services with healthcare professionals
• Manage billing and Home Care Package / Support at Home funding
• Meet legal and regulatory obligations
• Improve our services and website
5. Disclosure of Personal Information
We may disclose your information to:
• Our employees, support workers, and contractors
• Healthcare providers involved in your care
• Government bodies (including My Aged Care) where required
• Payment processors and administrative providers
• Legal or regulatory authorities
We do not sell your personal information.
6. Sensitive Information (Health Data)
As a provider of in-home care services, we may collect sensitive health information. This information is only collected with your consent and is used solely to provide safe and appropriate care.
7. Data Security
We take reasonable steps to protect your information, including:
• Secure digital systems
• Password protection and access controls
• Confidentiality obligations for staff
• Secure storage of client records
8. Cookies and Website Analytics
Our website may use cookies and tools such as Google Analytics to:
• Improve user experience
• Analyse website traffic
You can disable cookies in your browser settings.
9. Access and Correction
You may request access to or correction of your personal information at any time by contacting us.
10. Complaints
If you have concerns about your privacy, please contact us. We will investigate promptly.
11. Contact Us
Home 4Ever Community Services Pty Ltd
Email: john@home4ever.com.au Address: 12 Thomas Street DUDLEY NSW 2290
Phone: 0429 891 088 ABN: 62673656454
12. Updates
We may update this policy from time to time. The latest version will always be available on our website.